Refund policy
Return & Refund Policy – Beactiveuk
At Beactiveuk, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent return, exchange, and refund process as outlined below.
1. How to Initiate a Return
To start a return, please contact our support team first at info@beactiveuk.co.uk before sending any items back. Our team will provide instructions and confirm your eligibility for a return or exchange.
2. Return Conditions
We accept returns of both defective and non-defective products within 30 days of delivery. To qualify:
The item must be new, unused, and in its original packaging, including all manuals, accessories, and tags.
Proof of purchase (order number or receipt) must be provided.
Returns must be initiated within the 30-day window.
Items showing signs of use, damage, modification, or missing parts will not be accepted.
3. Exchanges
Exchanges are available for eligible products returned in new condition within 30 days of delivery.
You may exchange for the same item (e.g., a different size or color) or another product of equal value.
If the replacement item has a different price, the difference will be charged or refunded accordingly.
4. Return Method & Shipping Costs
All returns and exchanges are handled via mail. Please contact us before sending items back to confirm the return instructions.
Return Address:
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@beactiveuk.co.uk
Shipping Costs: Beactiveuk covers the shipping cost for all eligible returns.
5. Restocking Fee
No restocking fee applies to approved returns for defective or faulty items.
Non-defective returns are free of charge; no restocking fees are applied.
6. Refund Processing
Once your return is received and inspected:
You will be notified by email regarding your refund status.
Approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method used.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
7. Damaged or Defective Products
If your product arrives damaged or is defective within the return period:
Contact us immediately at info@beactiveuk.co.uk
Provide your order number, photos of the product, and a description of the issue
Our team will review your claim and offer a replacement, repair, or refund as appropriate
8. Order Cancellations
Orders can be canceled within 24 hours of placement. To request a cancellation, contact us at info@beactiveuk.co.uk within this time frame. Orders already processed or shipped cannot be canceled and will be handled according to this Return & Refund Policy.
9. Policy Updates
Beactiveuk reserves the right to modify this policy at any time. Changes take effect immediately upon publication on our website.
Contact Information:
Beactiveuk is a trading name of CA Ecommerce Ltd
Address: Office 18785, 182-184 High Street North, East Ham, London, E6 2JA
Email: info@beactiveuk.co.uk
Phone: +44 330 520 0653
Company Registration Number: 16199039
Business Hours:
Monday – Friday: 10:00 AM – 6:00 PM (London Time)
Saturday – Sunday: Closed
Public Holidays: Closed
