Terms and Conditions

Terms & Conditions

Last Updated: June 2026

1. About Us

This website is operated by Be Active UK, a trading name of CA Ecommerce Ltd.

Company Registration Number: 16199039

Registered Address:

Office 18785
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom

Email: info@beactiveuk.co.uk

Telephone: 0330 520 0653

Throughout these Terms & Conditions, the terms "we", "us", "our", and "Be Active UK" refer to CA Ecommerce Ltd. The terms "you" and "your" refer to the customer using this website.

2. Acceptance of Terms

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, Returns Policy, Refund Policy, and Shipping Policy.

If you do not agree with these terms, you should not use this website.

3. Products and Product Information

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate.

Product images are for illustrative purposes only. Colours and appearance may vary depending on your device and manufacturer updates.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.

4. Orders

All orders placed through our website are subject to acceptance and availability.

Your order constitutes an offer to purchase products from us. A contract is formed only when we send you an order confirmation or dispatch confirmation email.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Payment issues

  • Breach of these Terms & Conditions

5. Pricing and Payment

All prices displayed on our website are in Pounds Sterling (£).

Payment must be received in full before goods are dispatched.

We accept payment through the payment methods displayed at checkout.

We reserve the right to change prices at any time, although price changes will not affect orders already accepted.

6. Delivery

Delivery times shown on the website are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Manufacturers

  • Couriers

  • Customs processes

  • Severe weather

  • Circumstances beyond our reasonable control

Further information can be found in our Shipping Policy.

7. Returns and Refunds

Your rights regarding returns and refunds are outlined in our Returns Policy and Refund Policy.

Nothing within these Terms & Conditions affects your statutory rights under applicable consumer protection laws.

8. Faulty or Damaged Goods

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible and provide photographs where appropriate.

We will work with you to arrange a repair, replacement, or refund in accordance with your legal rights.

9. Product Use and Safety

Customers are responsible for ensuring products are used in accordance with manufacturer instructions and safety guidance.

Be Active UK accepts no liability for injury or damage arising from misuse, improper assembly, unauthorised modification, or failure to follow manufacturer instructions.

10. Warranty

Where applicable, products may be covered by a manufacturer warranty.

Warranty terms vary between manufacturers and products.

Manufacturer warranties are provided in addition to your statutory consumer rights.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and website design, is the property of Be Active UK or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with website security

  • Attempt to gain unauthorised access to systems or data

  • Upload malicious software or harmful content

We reserve the right to restrict access to users who breach these conditions.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, Be Active UK shall not be liable for any indirect, incidental, consequential, or special losses arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

14. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, pandemics, government actions, or telecommunications failures.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will be effective immediately upon publication on this website.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Be Active UK

Email: info@beactiveuk.co.uk

Telephone: 0330 520 0653

Office 18785
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom