Shipping policy

Shipping Policy – Beactiveuk

Total Delivery Time = Processing Time + Shipping Time
All delivery timelines are based on real-world past order data. These estimates are approximate and provided for reference only.

Delivery Area

Beactiveuk delivers to customers within the United Kingdom.
Please note: We do not deliver to P.O. Boxes.

Order Cut-Off Time

Orders placed before 3:00 PM (London Time) on a business day (Monday–Friday) will begin processing the same day.

Orders placed after 3:00 PM, or on weekends/public holidays, will begin processing the next business day.

Order Processing Time

Processing begins immediately once your order is placed.
Processing Time: 0–1 business day (Monday–Friday)

Shipping Options & Costs

Order Tracking

Order tracking information will be sent to your email within 24 hours after your order is processed.

If you do not receive it, please check your spam/junk folder.

If still missing, contact us at info@beactiveuk.co.uk.

Important Notes

Shipping times may be affected by public holidays, courier delays, or manufacturer schedules.

Incorrect shipping details or external issues may cause delays.

Regular shipping resumes immediately after holidays.

Change of Address

To update your delivery address, contact us by email within 24 hours of placing your order:
📧 info@beactiveuk.co.uk
We cannot modify the shipping address once the order has been dispatched or is in transit.

Order Cancellations

To cancel your order, contact us by email within 24 hours of placing it.
If the order has already shipped, please refer to our Return & Refund Policy for next steps.

Backorders

If an item becomes unavailable after you place your order:

We will notify you by email.

The unavailable item will be automatically canceled and refunded unless we hear from you within 2 business days (Mon–Fri).

Unexpected Delays

While we aim to meet all estimated delivery times, unexpected delays may occur.

If your package is significantly delayed, contact us and we will assist you promptly.

Damaged Parcels

If your parcel arrives damaged:

If the courier is present: Reject the parcel and notify us immediately.

If delivered in your absence: Contact us right away for instructions.

Taxes

Customers do not need to pay VAT (Value Added Tax) on purchases.

Contact Information:
Beactiveuk is a trading name of CA Ecommerce Ltd

Address: Office 18785, 182-184 High Street North, East Ham, London, E6 2JA

Email: info@beactiveuk.co.uk

Phone: +44 330 520 0653

Company Registration Number: 16199039

Business Hours:

Monday – Friday: 10:00 AM – 6:00 PM (London Time)

Saturday – Sunday: Closed

Public Holidays: Closed